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Do I have to print the voucher?

No, you don’t! Just keep it on your mobile phone and show it to you guide.

Do you ask for any prepayment?

We ask for a 100% prepayment at the moment of booking for any chosen tour.

Do you offer any discounts?

We are glad to offer 5 EURO off any tour for children 7-18 y.o. and students with an ISIC card. Children under 7 y.o. travel for free.

How can I book a tour?

Choose a tour you like on our website, click “book now” button, go to the cart and submit the booking form. After that you will receive an automated confirmation of the booking. We will send you the voucher that contains all the required information within 2-3 working days.

How can I cancel or reschedule a tour? What is your cancellation policy?

In order to cancel or reschedule your tour, please contact us at info@st-petersburg-tours.ru. We understand that your plans may change and will refund your prepayment in full in case you cancel your tour at least 24 hours prior to its start.

In case you decide to cancel your tour we will be able to reimburse you the amount you paid in Rubles (all transactions in Russia are settled in Rubles). Due to exchange rate fluctuations it may differ from the tour cost indicated in US dollars. No transaction fee is taken on our side. Debit cards are accepted as well.

How experienced are your guides?
We only choose the most experienced guides with an incredible record of success. Our guides are natives of St Petersburg – so you will see our city through the eyes of a local! They speak excellent English, are fully licensed, have a good sense of humor, and create excursions that are flexible – depending on your interests and your pace.
I don’t know which tour to choose, can you help me?

We offer a great variety of tours in St. Petersburg and Moscow - you can find all of them on our website. If you are not sure which tour to choose, just contact us, we are always glad to help you to find a tour that is a perfect match for you!

I would like to alter the itinerary, is it possible?

If you choose a private tour, we can always adjust it according to your wishes. We can change the meeting time, add or exclude some sights - any modification is possible! Just contact us, we are always here to help.

Should I book a tour in advance?

We recommend to book a tour at least 2-3 days prior to its start. If you book in less than 2 days prior to the tour start, please contact us before submitting the booking form, so we can make sure that the tour you’ve chosen is available.

What are the payment methods?

You are welcome to pay by Credit Card (VISA, MASTERCARD and American Express. The amount for the tour will be charged in Rubles according to the exchange rate of our Central Bank on the day of payment.

The payment can also be made in cash in our office before the start of the tour. 9-ya liniya, 34a, 615 St Petersburg. Working hours: daily from 10:00 till 18:00

What type of vehicles do you use?

We use only air-conditioned, non-smoking, western cars, minivans and buses (mostly Mercedes or VW). All of our drivers are friendly and professional. Each has a great experience working with cruise passengers.

Which steps do you take in light of COVID-19 threat?

We care about your safety and follow all the official recommendations. During the tour you will be provided with the single use face masks and gloves, also a sanitizer will be at your disposal. Our guides and drivers also use the personal protective equipment and we clean and sanitize our vehicles on regular basis.